Refund policy
10-8 Design LLC – Refund & Return Policy
Email: contact@10-8design.com
We want you to be completely satisfied with your purchase. Because many of our items are custom-made, our return and refund policies help protect both our customers and our small business.
RETURNS
• We accept returns on unworn, unwashed, non-custom merchandise within 30 days of delivery.
• Items must include all original tags and be free of odors, stains, pet hair, or damage.
• To start a return, email contact@10-8design.com with your order number and clear photos.
• Return shipping costs are the customer’s responsibility unless we sent the wrong item or the item arrived damaged.
CUSTOM & PERSONALIZED ITEMS
• All engraved, embroidered, and personalized items are final sale.
• We cannot offer refunds or cancellations once design work or production has started.
• If an item arrives damaged or contains an error caused by 10-8 Design LLC, we will repair or remake it at no cost.
EXCHANGES
• Exchanges may be made for the same item in a different size or color, if available.
• Email us to check stock and arrange an exchange.
REFUNDS
• Refunds for eligible items will be issued to the original payment method after inspection.
• Please allow 3–5 business days for processing once the returned item is received.
• Shipping charges are non-refundable.
NON-RETURNABLE ITEMS
• Custom or personalized products
• Gift cards
• Sale or clearance items
• Used, worn, or damaged merchandise
DEFECTIVE OR INCORRECT ITEMS
If you receive a defective or incorrect product, contact us within 7 days of delivery with photos.
HOLIDAY EXCEPTIONS
Items purchased between November 15 and December 25 may be returned until January 15 (non-custom items only).
QUESTIONS?
Email us anytime: contact@10-8design.com